Privacy Policy

1. Information we collect

We collect information you choose to give us — primarily when you submit an instant lead form on a Meta (Facebook/Instagram) ad (typically your name, email address, and phone number), contact us via our website, email, or WhatsApp, or book a strategy call. We may also receive aggregated ad-performance and analytics data from platforms like Meta. We do not knowingly collect sensitive personal data through our ads.

2. How we use your information

• Respond to your enquiry, schedule calls, and provide the services you request
• Send you relevant information about our services (you can opt out anytime)
• Improve our marketing and measure ad performance
• Comply with legal and record-keeping obligations

3. Legal basis

We process your information based on your consent (given when you submit a form), our legitimate interest in operating and growing our business, and to take steps at your request before entering into a service agreement. Where applicable, we honour rights under India's Digital Personal Data Protection Act, 2023 and comparable laws.

4. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate (email, CRM, scheduling, hosting) under confidentiality obligations; advertising and analytics platforms such as Meta strictly to deliver and measure ads; and authorities where required by law.

5. Data retention

We keep your information only as long as needed to respond to you, provide our services, and meet legal obligations — after which we delete or anonymise it.

6. Your rights

You may request to access, correct, or delete your personal information, or withdraw consent, at any time. Email karthick@pixelliveproduction.com and we will respond within a reasonable period.

7. Security

We apply reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data against unauthorised access, loss, or misuse.

8. Cookies & analytics

Our website may use cookies and similar technologies to understand usage and improve your experience. You can control cookies through your browser settings.

9. Children

Our services and ads are intended for individuals aged 18 and over. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision.

Contact us

Questions about this policy or your data? Email karthick@pixelliveproduction.com.